Peddro Protection
Effective May 2, 2026
Table of Contents
1. What Is Peddro Protection?
Peddro Protection is our platform support program designed to help pet owners and sitters when something unexpected happens during an eligible booking. It is how we stand behind the community we serve.
Peddro Protection is not insurance. It does not replace your personal homeowner's, renter's, or pet insurance policy, and it does not guarantee reimbursement for any loss, injury, or damage. Coverage, assistance, and any financial goodwill are provided entirely at Peddro's discretion on a case-by-case basis.
2. Who Is Eligible
Peddro Protection is available to both pet owners and sitters who meet all of the following criteria:
The booking was made and paid for entirely through the Peddro platform.
The claimant has an active Peddro account in good standing.
The incident occurred during the booked service dates and within the scope of the booked service.
The claim is filed within 48 hours of the incident (see Section 4).
3. What Peddro May Do
When you file an eligible claim, Peddro may — at its sole discretion — provide one or more of the following forms of assistance:
Communication assistance — Help facilitate communication between the owner and sitter to resolve a dispute.
Claim intake and review — Collect and review documentation related to the incident.
Rebooking assistance — Help find an alternative sitter if a booking is disrupted.
Account review — Investigate the accounts involved and take appropriate action (warnings, restrictions, or removal).
Goodwill credits or reimbursements — In certain cases, Peddro may issue platform credits or limited reimbursements toward documented expenses such as emergency veterinary care or property damage.
The type and amount of any assistance is determined by Peddro on a case-by-case basis. Peddro is under no obligation to provide financial reimbursement for any claim.
4. How to File a Claim
If something goes wrong during a booking, please contact us as soon as possible:
Email contact@peddro.com with the subject line "Peddro Protection Claim."
Include your booking ID (found in your dashboard or confirmation email).
Provide a clear description of what happened, including dates and times.
Attach any supporting documentation (see Section 5).
Claims must be reported within 48 hours of the incident. Late claims may still be reviewed but are less likely to qualify for assistance.
5. Required Documentation
To help us evaluate your claim, please provide as much of the following as possible:
Veterinary records or invoices for any injuries or illnesses.
Receipts for emergency expenses (vet bills, property repair, replacement items).
Photos documenting the injury, damage, or condition.
Timestamps and a written description of events.
Screenshots of relevant messages between the owner and sitter.
Police or animal control reports, if applicable.
Incomplete documentation may delay review or limit the assistance Peddro can